A Helpful Guide to the Spa
We want your experience at Kaimana Spa to be an inspiring and peaceful experience. Our spa specialists will assist you in creating a personalized treatment that will be the starting point of your journey. We hope this guide aides you in answering some of your questions about our spa.

How can I make a reservation?
Reservations can be made by calling 0361 705 108.

Who can guide me in choosing my treatments?
Our Multi Lingual Spa Coordinators will assist you in planning the perfect spa experience. Please feel free to ask them any questions that may be of concern to you.

What if I have special health considerations?
Certain considerations regarding treatment need to be made for our guests who have high blood pressure, allergies, cardiac conditions, are pregnant, or have any other physical ailments or disabilities. Please notify our Spa Coordinator before booking your treatment if you have a health concern. If at any time during your services you experience discomfort, please alert your therapist immediately.

What if I am pregnant?
While there are a few services that should be avoided during pregnancy, there are many beneficial treatments that can be enjoyed. It is strongly suggested that you receive clearance from your doctor prior to receiving any service. No treatments will be offered to those in their first trimester. Please notify our Spa Coordinators if you are pregnant when you book your appointments so that they can offer guidance.

When should I arrive?
For your enhanced comfort and relaxation, we suggest that you arrive 15 – 30 minutes prior to your first treatment. This will allow you to enjoy your welcome drink and complete a treatment assessment form and ask any questions you have prior to being taken to your treatment room.

What if I am late for my appointment?
Arriving late will limit the time for your treatment, thus lessening its effectiveness and your enjoyment. Your treatment will end on time so that the next guest will not be delayed. Full value of your service will be applied.

What is the cancellation policy?

If you must reschedule or cancel your appointment, please notify us 24 hours prior to your scheduled appointment to avoid being charged the full service fee. Cancellations of packages or private parties also require a 24 hour notice.

What about gratuities?
A 10% service charge is included in each spa service you receive as regulated by the government. A significant portion of this is reserved for your technician as a gratuity. If the service meets or exceeds your expectations, please feel free to offer a tip directly to your therapist. Feel comfortable to know that this is not expected, but always gratefully appreciated if you choose to do so.

What about payment for Spa services?
We accept major credit cards, cash payment in $US, Indonesian Rp, Euro, Japanese Yen at the prevailing exchange rate. Vouchers from your travel guide with whom we have contracts, is also accepted. For your convenience, payment is accepted prior to your treatments to allow you to relax after the treatment.

What should I wear during my treatment?
Most body treatments are enjoyed whilst only wearing the paper panties provided. During all treatments, the body is fully draped, except for the area being worked on. Before treatment, kimonos and slippers are provided in your treatment room.

What about my comfort?
This is your time and you should delight in the experience to the fullest. Whether it is the room temperature, the amount of massage pressure or the volume of the music, please notify us of any discomfort or preferences. For the comfort of all our guests, we request that mobile phones be turned off at Kaimana Spa.

What about my jewellery and valuables?
If an item is of great value to you, we ask that you do not bring it with you. Your items will remain in your treatment room with you at all times. Kaimana Spa cannot be responsible for items lost or stolen.

Is there a minimum age for treatments?
An adult must accompany all spa guests under 17 years old. A variety of treatments are available to our younger guests 12-17 when accompanied by a guardian.

Should I shave before a treatment?
Shaving is recommended but not necessary for men prior to a facial. If you do choose to shave prior to your facial, please be sure to do so at least two (2) hours prior to your scheduled appointment.

Shaving is not recommended prior to any body treatments or hair removal services. Do you sell the products you use Absolutely! We believe that you will benefit from further use of our professional range of massage products. Products are available from our retail shop next to the spa café.

Hours of Operation:
Kaimana Spa: 7 Days a week 9 a.m. to 10 p.m.
**Prices, services and hours are subject to change.